Reviews & Q&A

Monitor, analyze, and respond to customer reviews and questions for all your locations.

Reviews Dashboard

Overview Metrics

Reviews Feed

View recent reviews across all locations:

• Filter by rating (1-5 stars)
• Filter by response status
• Filter by location
• Search review content

Responding to Reviews

Why Respond?

• Shows you value customer feedback
• Influences potential customers
• Can improve negative situations
• Signals activity to Google

Response Best Practices

For Positive Reviews (4-5 stars)

• Thank the customer by name
• Reference specifics they mentioned
• Invite them back
• Keep it brief and genuine

For Negative Reviews (1-3 stars)

• Apologize for their experience
• Don't be defensive
• Take the conversation offline
• Offer to make it right
• Follow up if resolved

Response Templates

Save time with templates:

1. Go to Local SEO → Settings
2. Click "Response Templates"
3. Create templates for common scenarios
4. Use merge tags: {customer_name}, {location_name}

Responding from Glarify

1. Click on a review
2. Click "Respond"
3. Write or select a template
4. Review and send

Response appears on Google within minutes.

Review Analytics

Sentiment Tracking

• Track positive vs negative trends
• Identify common themes
• Compare across locations
• Spot issues early

Rating Trends

Charts showing:

• Average rating over time
• Review volume by period
• Rating distribution (1-5 stars)
• Location comparisons

Common Topics

AI-powered analysis identifies:

• Most mentioned positive aspects
• Most mentioned complaints
• Service/product references
• Staff mentions

Q&A Management

Monitoring Questions

View customer questions:

• New questions requiring answers
• Previously answered questions
• Questions by location

Answering Questions

1. View unanswered questions
2. Click "Answer"
3. Write helpful response
4. Submit answer

Q&A Best Practices

• Answer promptly (within 24 hours)
• Be helpful and complete
• Don't be promotional
• Upvote helpful community answers
• Flag inappropriate questions

Review Generation

Encouraging Reviews

Strategies to get more reviews:

• Send post-purchase emails
• Use QR codes in-store
• Train staff to ask
• Make it easy with direct links

Getting Your Review Link

1. Go to location details
2. Copy the "Review Link"
3. Share with customers

Compliance Notes

• Never offer incentives for reviews
• Don't ask for specifically positive reviews
• Don't review your own business
• Don't create fake reviews

Notifications

Setting Up Alerts

Get notified for:

• All new reviews
• Only negative reviews (1-2 stars)
• Unanswered reviews older than X hours
• New questions

Notification Channels

• In-app notifications
• Email alerts
• Daily digest

Related Documentation

• GBP Overview
• Listings Management
• GBP Insights