Getting Help
How to contact support and get assistance
Updated 2024-12-20
Getting Help
Multiple ways to get assistance when you need it.
Self-Service Resources
Documentation
You're here! Browse all our guides and tutorials.
Knowledge Base
Search for specific topics and solutions.
FAQ
Quick answers to frequently asked questions.
Video Tutorials
Step-by-step visual guides for common tasks.
Contact Support
Email Support
- General: [email protected]
- Billing: [email protected]
- Enterprise: [email protected]
Response Times
| Plan | Response Time |
|---|---|
| Free | 3-5 business days |
| Pro | 24-48 hours |
| Business | Same business day |
| Enterprise | 2-4 hours |
Before Contacting Support
Gather this information for faster resolution:
Required Information
- Your account email
- Affected property/project name
- Date/time issue occurred
- Browser and device used
Helpful Details
- Screenshots of errors
- Console errors (F12 → Console)
- Steps to reproduce the issue
- What you expected to happen
Bug Reports
How to Report
- Note exact steps to reproduce
- Take screenshots or screen recording
- Check if it happens in incognito mode
- Email support with all details
What to Include
- Step-by-step reproduction
- Expected vs actual behavior
- Browser/OS information
- Screenshots or video
Feature Requests
We love hearing your ideas!
How to Submit
- Email [email protected]
- Subject: "Feature Request: [Your Idea]"
- Describe the use case
- Explain the benefit
What Happens Next
- We review all requests
- Popular requests get prioritized
- You'll be notified if implemented
- No promises, but we listen!
Community
Social Media
- Twitter: @glarify
- LinkedIn: /company/glarify
Status Page
Check system status: status.glarify.net